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Policies

Copyright

All content included on my site is copyright 2009 Susana Magenheimer or parties that carry their own copyrights, unless otherwise stated. My artwork is shared for your personal inspiration and enjoyment only and may not be copied to sell, use for publication, submissions, or design contests.

Images may not be stamped onto paper and sold uncolored as this would be a violation of copyright.

Product Availability

Products are limited to stock on hand. Sorry, but there are no rain checks.

Shipping and Handling Policies

Below you will find our policies for returns, payment and shipping. SCACD is not responsible for lost or stolen packages. I reserve the right to require signature confirmation on any order. I will notify you by email if I need to require signature confirmation on your order prior to shipping. Please note, I reserve the right to refuse your order for any reason including credit issues or past problems.

Return Policy

We guarantee your satisfaction with your purchase. Returned merchandise must be in its original condition, including the box, packaging and all accessories. Unfortunately we cannot accept returns of torn or used stamps. All returns must be made within 30 days of receipt.

You will be responsible for all shipping charges for the return. Upon our acceptance of the merchandise in new condition, the purchase price will be credited to the credit card used for the original purchase minus shipping.

You may return merchandise to:

  Susana's Custom Art and Card Design
  9000 Crow Canyon Road
  Suite S-289
  Danville CA 94506

Payment Policy

We accept PayPal, All Major Credit Cards, and Checks. You do not have to have a PayPal account to pay. You can use your credit cards to securely pay through PayPal.

We do not accept Money Orders or Personal Checks.

Credit cards

Shipping Policy

SCACD is not responsible for lost or stolen packages.

We hand deliver all orders to the post office.

For our U.S. customers, shipping cost are calculated using the non-sale / non-discounted prices. The following is SCACD's current shipping rates:

$0.00 - $19.99 = $6.50
$20.00 - $29.99 = $7.75
$30.00 - $49.99 = $9.00
$50.00 - $99.99 = $12.00
Over $100.00 = Free*

* Free shipping applies to U.S. shipments only for orders $100.00 or more after discounts have been applied.

I will do my best to ship out orders within 2 business days of receipt of payment. If you experience a shipping delay please check the home page for out of office alerts.

I will no longer be selling internationally due to rate changes from the USPS as well as new paperwork requirements from the USPS.

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